The Tuff Cover Advantage
Responsive Customer Service
At Tuff Cover, our goal is to exceed our customer's needs from initial call to final delivery. Our dedicated, hard-working management team has decades of experience in this industry and has refined our approach and processes to provide the best customer service possible.
Calls and emails are returned promptly. Quotes are typically completed in just one or two business days, and most samples completed within five.
Design and Sample Capabilities
With years of sewing experience, our sample department can create highly accurate, production-ready samples in a very short time. Utilizing a multi-head, dual-axis sample table, programmable tackers and other advanced cutting & sewing equipment, we design these samples to scale well in production, reducing cost for our customers. Tuff Cover uses SolidWorks for drawings and models as well as other design software for patterning, templates, and other setups.
Sewn Packaging Expertise
Industrial sewing is a skilled trade, where speed and accuracy can take months if not years to develop. Tuff Cover benefits from an incredibly loyal workforce, most of whom have been with us for quite a while. The average tenure of our office staff is over 15 years. Most of our production staff has been with us 5-10 years, with some here for more than 20! They are highly-skilled, very fast, and knowledgeable about the industry and the products they create.
Dependable Quality - On-Time Delivery
With all this experience, our staff has developed and refined our processes to improve our quality, lower our costs, and provide accurate lead times to our customers. By utilizing technology for inventory, labor tracking, and scheduling, we've maintained consistently high on-time delivery metrics, and consistently low product nonconformance. We 100% inspect all our products, and sequence label each part to ensure accurate counts.
What Our Customers Say About Us
"Tuff Cover delivers affordable products with great quality. The staff is always upfront about lead times, capacity, & pricing. I can’t think of enough good things to say about them."
"Great company, great people. Very responsive, very good quality, honest, & always willing to go the extra mile."
"Tuff Cover does a spectacular job with all of our orders. I would say that they handle all issues well, but we really just don’t have any issues."